Monitoring and implementation of technological achievements has always been an essential business aspect of economic entities. However, it is only of recent that the significance of technology in business, rose to a truly unprecedented level; by the end of the 20th century to be more specific. Nowadays, ICT solutions are largely viewed as an indispensable part of every economic system, and modern technological trends have the potency to greatly change and, event to determine the course of development of new business philosophies and strategic directions. One such determinant of ICT is the concept of BI. This modern-day conception can be described as one of very extensive meaning and comprehension. However, it can also be stated that BI, in its very core, and therefore always, implies the assistance in the management and exploitation of information inputs. The aim is to transform a multitude of diverse, untranslated data into a set of meaningful information, on the basis of which businesses can cultivate better decisions, or i.e. their decision making “intelligence”. As banks invariably manipulate large numbers of data and information in their daily operations, such institutions make exceptionally “fertile ground” for the implementation of this concept. Furthermore, since todays banking is more than ever service-oriented, and heavily dependent on the creation of additional value for customers, it is important for BI solutions for banks to serve that very purpose. A substantial role in which, is the service expansion in the realms of electronic, self-service banking, and in particular internet and mobile banking. By the means of these services, banks are undoubtedly encouraging greater customer satisfaction, while simultaneously providing themselves with a multitude of benefits. BI tools used for the purpose of catering to one’s clients, such as internet and mobile banking, enable banks to better profile and segment its clients, and accordingly, to make better marketing and operational decisions. Furthermore, these tools help build a better commercial image, important not only for the purpose of attracting new clients, but also potential investors and partners. The above mentioned services are a great representative of the power of ICT usage in banking, as the application of such tools, gives this particular industry a whole new dimension, of broad potentials and without spatial and temporal constraints. The above advantages of internet and mobile banking are presented in this paper through the example of Splitska Banka, i.e. its SB SmartNet service. The application of SB SmartNet, for customers, means easier banking, through fast, interactive and visually rich access to all relevant account information, but also to a number of convenient transactional services. From the standpoint of the bank, incorporating such modern and high quality service channels, surely strengthens its image as one of the most technically advanced banks in the domestic market. By investing in the development and implementation of the above mentioned service, Splitska Banka is proving to be “in pace” with growing market demands and customer needs.