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Scientific paper - Original scientific paper
Top 30 soft skills in tourism and hospitality graduates: A systematic literature review
In: Proceedings of International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2021. / Alkier, Romina; Marković, Suzana; Perić, Marko (Ed.). Opatija: Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, 2021. pp. 637-656. urn:nbn:hr:124:391185
Pranić, Ljudevit; Pivčević, Smiljana; Garbin Praničević, Daniela

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Pranić, Lj., Pivčević, S. & Garbin Praničević, D. (2021). Top 30 soft skills in tourism and hospitality graduates: A systematic literature review. In R. Alkier, (Ed.), S. Marković, (Ed.), M. Perić, (Ed.), Proceedings of International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2021 (pp. 637-656). Opatija: Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci. Retrieved from https://urn.nsk.hr/urn:nbn:hr:124:391185

Pranić, Ljudevit, et al. "Top 30 soft skills in tourism and hospitality graduates: A systematic literature review." Proceedings of International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2021, edited by Romina Alkier, edited by Suzana Marković, edited by Marko Perić, Opatija: Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, 2021, pp. 637-656. https://urn.nsk.hr/urn:nbn:hr:124:391185

Pranić, Ljudevit, Smiljana Pivčević and Daniela Garbin Praničević. "Top 30 soft skills in tourism and hospitality graduates: A systematic literature review." In Proceedings of International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2021, 637-656. Opatija: Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, 2021. Accessed 2024 August 18. https://urn.nsk.hr/urn:nbn:hr:124:391185

Pranić, Lj., Pivčević, S. and Garbin Praničević, D. (2021) 'Top 30 soft skills in tourism and hospitality graduates: A systematic literature review', in Alkier, R. (ed.), Marković, S. (ed.), Perić, M. (ed.), Proceedings of International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2021, Opatija: Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, pp. 637-656. Available at: https://urn.nsk.hr/urn:nbn:hr:124:391185 (Accessed 18 August 2024)

Pranić Lj, Pivčević S, Garbin Praničević D. Top 30 soft skills in tourism and hospitality graduates: A systematic literature review. In: R. Alkier, ed., S. Marković, ed., M. Perić, ed. Proceedings of International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2021. Opatija: Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci; 2021. Pp. 637-656. [cited 2024 August 18] Available at: https://urn.nsk.hr/urn:nbn:hr:124:391185

Lj. Pranić, S. Pivčević and D. Garbin Praničević, "Top 30 soft skills in tourism and hospitality graduates: A systematic literature review", Proceedings of International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2021, R. Alkier, S. Marković and M. Perić, Eds. Opatija: Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci, 2021. [Online] Available at: https://urn.nsk.hr/urn:nbn:hr:124:391185 [Accessed: 18 August 2024]

Metadata
Title (english)Top 30 soft skills in tourism and hospitality graduates: A systematic literature review
AuthorLjudevit Pranić
AuthorSmiljana Pivčević
AuthorDaniela Garbin Praničević
EditorRomina Alkier
EditorSuzana Marković
EditorMarko Perić
Author's institutionUniversity of Split
Faculty of economics Split
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Trade and Tourism
Abstract (english)
Purpose – To improve the employability of tourism and hospitality (T&H) graduates, faculty must continually reassess what soft skills are essential for T&H graduates to possess and amend their curricula to meet these needs. Thus, this study aims to identify the soft skills perceived as essential for the T&H graduates through a systematic literature review (SLR). Methodology – Google Scholar was systematically queried from 1990 to April 2018, resulting in 77 T&H soft skills-related peer-reviewed publications. Four T&H researchers/educators produced an initial pool of 1447 T&H soft skills from these publications, categorized them in either conceptual/creative, leadership or interpersonal dimensions of Sandwith’s (1993) Competency Domain Model and trimmed for relevance. Finally, the elicited key soft skills were further edited via an online survey of 19 T&H researchers/educators from Italy, Malta, Portugal, and Spain. The relevance of generated soft skills was double-verified thought same SLR based process for literature from April 2018 onward. Findings – A final set of 30 items emerged – 10 items per each of the three soft skills dimensions – i.e. conceptual/creative, leadership, and interpersonal. Based on these findings, both T&H higher education institutions and faculty should evaluate their classes/curricula to determine whether a particular soft skill identified in this study is included as a learning objective of one or more specific classes. Contribution – The main contribution lies in devising a theoretically-and methodologically- based list of key soft skills for a broad range of segments of the T&H industry. From a methodological point of view, the SLR conducted is considered as novelty in T&H soft skills research. Practically, this study provides educators with an updated benchmark tool to identify gaps in the curriculum. The related positive implications are expected for the students and T&H industry as well.
Keywords (english)
Languageenglish
Publication typeScientific paper - Original scientific paper
Publication statusPublished
Peer reviewPeer review
Publication versionPublished version
Publication titleProceedings of International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2021
Numberingpp. 637-656
e-ISSN2706-2406
URN:NBNurn:nbn:hr:124:391185
Publication2021
ConferenceTitle: 6th International Scientific Conference ToSEE - Tourism in Southern and Eastern Europe 2021: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure (ToSEE 2021)
Acronym: ToSEE 2021
Location: Opatija, Croatia
Start date: 2021-06-30
End date: 2021-07-02
Assembly type: Lecture
Document URLhttps://tosee.fthm.hr/index.php/conference-proceedings/send/11-tourism-in-southern-and-eastern-europe-2021-conference-proceedings/380-top-30-soft-skills-in-tourism-and-hospitality-graduates-a-systematic-literature-review
Type of resourceText
PublisherOpatija: Fakultet za menadžment u turizmu i ugostiteljstvu Sveučilišta u Rijeci
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2024-07-17 20:33:39