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Scientific paper - Original scientific paper
ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels
Tourism: An International Interdisciplinary Journal, 68 (2020), 2; 221-234. https://doi.org/10.37741/t.68.2.9
Garbin Praničević, Daniela; Mandić, Ante

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Garbin Praničević, D. & Mandić, A. (2020). ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels. Tourism: An International Interdisciplinary Journal, 68. (2), 221-234. doi: 10.37741/t.68.2.9

Garbin Praničević, Daniela and Ante Mandić. "ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels." Tourism: An International Interdisciplinary Journal, vol. 68, no. 2, 2020, pp. 221-234. https://doi.org/10.37741/t.68.2.9

Garbin Praničević, Daniela and Ante Mandić. "ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels." Tourism: An International Interdisciplinary Journal 68, no. 2 (2020): 221-234. https://doi.org/10.37741/t.68.2.9

Garbin Praničević, D. and Mandić, A. (2020) 'ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels', Tourism: An International Interdisciplinary Journal, 68(2), pp. 221-234. doi: 10.37741/t.68.2.9

Garbin Praničević D, Mandić A. ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels. Tourism: An International Interdisciplinary Journal [Internet]. 2020 [cited 2024 November 27];68(2):221-234. doi: 10.37741/t.68.2.9

D. Garbin Praničević and A. Mandić, "ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels", Tourism: An International Interdisciplinary Journal, vol. 68, no. 2, pp. 221-234, 2020. [Online]. Available at: https://urn.nsk.hr/urn:nbn:hr:124:747161. [Accessed: 27 November 2024]

Metadata
Title (english)ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels
AuthorDaniela Garbin Praničević https://orcid.org/0000-0002-9341-7598
AuthorAnte Mandić https://orcid.org/0000-0002-2524-6387
Author's institutionUniversity of Split
Faculty of economics Split
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Business Informatics
Abstract (english)
This study delivers the importance-performance analysis of the information and communication technology (ICT) driven solutions among small and family-owned hotels (SFH) in Croatia. The analysis reflects the opinions of owners of 21 SFH, all of which are members of the National Association of Family and Small Hotels (OMH). The findings demonstrated the existence of a significant gap between the perception of the importance of specific innovations and actual hotel performances. In most cases, hotel performances are rated significantly lower than the perceived importance of particular innovation, which indicate that resources should be better and more wisely allocated. In some cases, hotels do not recognise the benefits of ICTs used or are not satisfied with the results. The primary constraint for higher integration of the ICTs within this sample is the lack of financial resources. The study reveals the importance-performance gaps within the perception of technological innovations in the SFHs, elaborates on potential constraints for more substantial reliance on ICTs and discusses the possible implications. Finally, the study provides recommendations for future research.
Keywords (english)
Languageenglish
Publication typeScientific paper - Original scientific paper
Publication statusPublished
Peer reviewPeer review - international
Publication versionPublished version
Journal titleTourism: An International Interdisciplinary Journal
Numberingvol. 68, no. 2, pp. 221-234
p-ISSN1332-7461
e-ISSN1849-1545
DOIhttps://doi.org/10.37741/t.68.2.9
URN:NBNurn:nbn:hr:124:747161
Publication2020
Document URLhttps://hrcak.srce.hr/238784
Type of resourceText
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2024-07-23 10:45:59