A crisis is an unpleasant event that challenges decision-makers and tempts them to act in conditions of threat, time pressure and unpreparedness. We distinguish between the financial crisis, the technological crisis, the crisis of malice and the natural crisis, while the basic features of the crisis are threat, urgency and insecurity. Crisis management is a discipline that consists of the skills and techniques needed to identify, assess, understand and deal with difficult situations, especially from the moment they occur to the point when recovery procedures begin. An important part of the crisis management process is crisis communication (verbal, visual or written interaction). Coronavirus disease or COVID-19 is an infectious disease caused by severe respiratory coronavirus syndrome. The first case of infection was recorded in Wuhan, China in 2019, and since then the disease has spread rapidly around the world and led to a lasting pandemic that had negative effects on many economies around the world, including the Republic of Croatia. Vaccination is currently being carried out globally, and many see the vaccine as a victory over the pandemic. For the purpose of empirical research on the topic of crisis management perception - case study of the impact of the COVID-19 pandemic, an anonymous questionnaire is being conducted. Through the research, five hypotheses are tested in order to analyze the set topic in more detail.