Human resources are the key to the development of every single company, and this is particularly evident when it comes to service companies such as HT d.d.. If we take into account the fact that in the case of service companies, the employees actually represent the company, since the customers create an opinion about the company largely and based on thinking about the company's employees, the need for human resources management in the company is additionally highlighted. Although the constant training of employees is very important, it is possible to point out that recruitment and selection are one of the most important steps in human resources management because the selection of quality employees greatly facilitates their further development, as well as contributes to the growth and development of the company. The main goal of the work is to present recruitment and selection on the example of the company Hrvatski telekom d.d., while the aim of the theoretical part of the work is to present the importance of human resources management in the company, since employees are one of the most valuable resources that the company has at its disposal, and the conceptual determination of managerial functions. For this reason, in the empirical part of the paper, general information about the company is presented, after which the process of recruitment and selection of personnel in the company HT d.d. is presented in more detail. other companies, but special emphasis is placed on selecting people who can handle stress well, and who are also extremely kind to the users of HT services.