Pranic, Lj. i Roehl, W. S. (2012). RETHINKING SERVICE RECOVERY: A CUSTOMER EMPOWERMENT (CE) PERSPECTIVE. Journal of Business Economics and Management, 13. (2), 242-260. doi: 10.3846/16111699.2011.620137
Pranic, Ljudevit i Wesley S. Roehl. "RETHINKING SERVICE RECOVERY: A CUSTOMER EMPOWERMENT (CE) PERSPECTIVE." Journal of Business Economics and Management, vol. 13, br. 2, 2012, str. 242-260. https://doi.org/10.3846/16111699.2011.620137
Pranic, Ljudevit i Wesley S. Roehl. "RETHINKING SERVICE RECOVERY: A CUSTOMER EMPOWERMENT (CE) PERSPECTIVE." Journal of Business Economics and Management 13, br. 2 (2012): 242-260. https://doi.org/10.3846/16111699.2011.620137
Pranic, Lj. i Roehl, W. S. (2012) 'RETHINKING SERVICE RECOVERY: A CUSTOMER EMPOWERMENT (CE) PERSPECTIVE', Journal of Business Economics and Management, 13(2), str. 242-260. doi: 10.3846/16111699.2011.620137
Pranic Lj, Roehl WS. RETHINKING SERVICE RECOVERY: A CUSTOMER EMPOWERMENT (CE) PERSPECTIVE. Journal of Business Economics and Management [Internet]. 05.04.2012. [pristupljeno 28.11.2024.];13(2):242-260. doi: 10.3846/16111699.2011.620137
Lj. Pranic i W. S. Roehl, "RETHINKING SERVICE RECOVERY: A CUSTOMER EMPOWERMENT (CE) PERSPECTIVE", Journal of Business Economics and Management, vol. 13, br. 2, str. 242-260, Travanj 2012. [Online]. Dostupno na: https://urn.nsk.hr/urn:nbn:hr:124:479582. [Citirano: 28.11.2024.]