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ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels
Tourism: An International Interdisciplinary Journal, 68 (2020), 2; 221-234. https://doi.org/10.37741/t.68.2.9
Garbin Praničević, Daniela; Mandić, Ante

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Garbin Praničević, D. i Mandić, A. (2020). ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels. Tourism: An International Interdisciplinary Journal, 68. (2), 221-234. doi: 10.37741/t.68.2.9

Garbin Praničević, Daniela i Ante Mandić. "ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels." Tourism: An International Interdisciplinary Journal, vol. 68, br. 2, 2020, str. 221-234. https://doi.org/10.37741/t.68.2.9

Garbin Praničević, Daniela i Ante Mandić. "ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels." Tourism: An International Interdisciplinary Journal 68, br. 2 (2020): 221-234. https://doi.org/10.37741/t.68.2.9

Garbin Praničević, D. i Mandić, A. (2020) 'ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels', Tourism: An International Interdisciplinary Journal, 68(2), str. 221-234. doi: 10.37741/t.68.2.9

Garbin Praničević D, Mandić A. ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels. Tourism: An International Interdisciplinary Journal [Internet]. 2020. [pristupljeno 26.07.2024.];68(2):221-234. doi: 10.37741/t.68.2.9

D. Garbin Praničević i A. Mandić, "ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels", Tourism: An International Interdisciplinary Journal, vol. 68, br. 2, str. 221-234, 2020. [Online]. Dostupno na: https://urn.nsk.hr/urn:nbn:hr:124:747161. [Citirano: 26.07.2024.]

Za citiranje koristite ovu mrežnu adresu: https://urn.nsk.hr/urn:nbn:hr:124:747161
Podaci o radu
Naslov (engleski)ICTs in the hospitality industry: An importance-performance analysis among small family-owned hotels
AutorDaniela Garbin Praničević https://orcid.org/0000-0002-9341-7598
AutorAnte Mandić https://orcid.org/0000-0002-2524-6387
Autorova ustanovaSveučilište u Splitu
Ekonomski fakultet
Znanstveno / umjetničko
područje, polje i grana		DRUŠTVENE ZNANOSTI
Ekonomija
Poslovna informatika
Sažetak (engleski)
This study delivers the importance-performance analysis of the information and communication technology (ICT) driven solutions among small and family-owned hotels (SFH) in Croatia. The analysis reflects the opinions of owners of 21 SFH, all of which are members of the National Association of Family and Small Hotels (OMH). The findings demonstrated the existence of a significant gap between the perception of the importance of specific innovations and actual hotel performances. In most cases, hotel performances are rated significantly lower than the perceived importance of particular innovation, which indicate that resources should be better and more wisely allocated. In some cases, hotels do not recognise the benefits of ICTs used or are not satisfied with the results. The primary constraint for higher integration of the ICTs within this sample is the lack of financial resources. The study reveals the importance-performance gaps within the perception of technological innovations in the SFHs, elaborates on potential constraints for more substantial reliance on ICTs and discusses the possible implications. Finally, the study provides recommendations for future research.
Ključne riječi (engleski)
Jezikengleski
Vrsta publikacijeZnanstveni rad - Izvorni znanstveni rad
Status objaveObjavljen
Vrsta recenzijeRecenziran - međunarodna recenzija
Verzija publikacijeObjavljena verzija rada (izdavačev PDF)
Naslov časopisaTourism: An International Interdisciplinary Journal
Brojčani podacivol. 68, br. 2, str. 221-234
p-ISSN1332-7461
e-ISSN1849-1545
DOIhttps://doi.org/10.37741/t.68.2.9
URN:NBNurn:nbn:hr:124:747161
Datum objave publikacije2020
URL dokumentahttps://hrcak.srce.hr/238784
Vrsta resursaTekst
Prava pristupaOtvoreni pristup
Uvjeti korištenjaIkona licence Zaštićeno autorskim pravom.
Datum i vrijeme pohrane2024-07-23 10:45:59