prikaz prve stranice dokumenta ISTRAŽIVANJE STAVOVA STUDENATA I ZAPOSLENIKA O KVALITETI RADA STUDENTSKOG RESTORANA KAMPUS U SPLITU
  Download
PDF 954.2 KB
master's thesis
ISTRAŽIVANJE STAVOVA STUDENATA I ZAPOSLENIKA O KVALITETI RADA STUDENTSKOG RESTORANA KAMPUS U SPLITU
Završni rad
2020. urn:nbn:hr:124:059206
Marasović, Irena
University of Split
Faculty of economics Split

Cite this document

Marasović, I. (2020). ISTRAŽIVANJE STAVOVA STUDENATA I ZAPOSLENIKA O KVALITETI RADA STUDENTSKOG RESTORANA KAMPUS U SPLITU : Završni rad (Master's thesis). Split: University of Split, Faculty of economics Split. Retrieved from https://urn.nsk.hr/urn:nbn:hr:124:059206

Marasović, Irena. "ISTRAŽIVANJE STAVOVA STUDENATA I ZAPOSLENIKA O KVALITETI RADA STUDENTSKOG RESTORANA KAMPUS U SPLITU : Završni rad." Master's thesis, University of Split, Faculty of economics Split, 2020. https://urn.nsk.hr/urn:nbn:hr:124:059206

Marasović, Irena. "ISTRAŽIVANJE STAVOVA STUDENATA I ZAPOSLENIKA O KVALITETI RADA STUDENTSKOG RESTORANA KAMPUS U SPLITU : Završni rad." Master's thesis, University of Split, Faculty of economics Split, 2020. https://urn.nsk.hr/urn:nbn:hr:124:059206

Marasović, I. (2020). 'ISTRAŽIVANJE STAVOVA STUDENATA I ZAPOSLENIKA O KVALITETI RADA STUDENTSKOG RESTORANA KAMPUS U SPLITU : Završni rad', Master's thesis, University of Split, Faculty of economics Split, accessed 31 October 2024, https://urn.nsk.hr/urn:nbn:hr:124:059206

Marasović I. ISTRAŽIVANJE STAVOVA STUDENATA I ZAPOSLENIKA O KVALITETI RADA STUDENTSKOG RESTORANA KAMPUS U SPLITU : Završni rad [Master's thesis]. Split: University of Split, Faculty of economics Split; 2020 [cited 2024 October 31] Available at: https://urn.nsk.hr/urn:nbn:hr:124:059206

I. Marasović, "ISTRAŽIVANJE STAVOVA STUDENATA I ZAPOSLENIKA O KVALITETI RADA STUDENTSKOG RESTORANA KAMPUS U SPLITU : Završni rad", Master's thesis, University of Split, Faculty of economics Split, Split, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:124:059206

Metadata
TitleISTRAŽIVANJE STAVOVA STUDENATA I ZAPOSLENIKA O KVALITETI RADA STUDENTSKOG RESTORANA KAMPUS U SPLITU : Završni rad
AuthorIrena Marasović
MentorDragana Grubišić (mentor)
MBZ: 056546
GranterUniversity of Split
Faculty of economics Split
Split
Defense date and country2020-05, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
U teorijskom dijelu ovog rada opisani su pojmovi: kvaliteta, osiguranje kvalitete, modeli upravljanja kvalitetom te metode mjerenja zadovoljstva korisnika usluga. Empirijskim istraživanjem prikupljeni su podaci o stavovima zaposlenika i studenata o kvaliteti rada restorana Kampus. Prikazana su očekivanja i stvarno zadovoljstvo studenata i zaposlenika kvalitetom rada restorana Kampus kroz njihov stav o cijeni hrane, veličini porcije, raznolikosti ponude, čistoći objekta, organizaciji rada kao i kroz stav o osoblju restorana. U radu nije korišten uobičajeni Servqual upitnik, nego modificirana verzija. U istraživanju je sudjelovao 101 student te 18 zaposlenika restorana Kampus. Analizom podataka utvrđeno je da postoji razlika u stavovima o očekivanoj i ostvarenoj kvaliteti rada restorana Kampus između studenata i zaposlenika. Zaposlenici imaju veća očekivanja i veće stvarno zadovoljstvo radom restorana Kampus.
Abstract (english)
Theoretical part of this research paper describes following terms: quality, quality assurance, management models of quality and methods of measuring service users satisfaction. Data were collected by empirical research, on employees and students opinion about Kampus restaurant quality of work. Students and employees expectations and satisfaction about quality of work are shown through their opinion on food price, size of portion, diversity of supply, cleanliness of the object, work organisation and trough opinion on restaurant employees. Modified version of Servqual questionnaire is used in this paper instead of the regular. 101 student and 18 employees were part of this research. The data analysis process confirms that a difference between expected and accomplished quality of work in Kampus restaurant among students and restaurant employees exists. Employees have bigger expectations and satisfaction of restaurant Kampus quality work.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:124:059206
Study programmeTitle: GRADUATE PROFESSIONAL PROGRAMME IN MANAGEMENT; specializations in: Project management, Financial and tax management, Accounting and revision, Tax management, Accounitng
Course: Project management
Study programme type: professional
Study level: specialist graduate
Academic / professional title: stručni/a specijalist/specijalistica ekonomije (stručni/a specijalist/specijalistica ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2020-09-09 07:00:37