Title Utjecaj apela na strah na ponašanje potrošača
Title (english) The impact of fear appeals on consumer behavior
Author Kristina Barač
Mentor Mirela Mihić (mentor)
Committee member Mirela Mihić (predsjednik povjerenstva)
Committee member Ivana Kursan Milaković (član povjerenstva)
Committee member Dario Miočević (član povjerenstva)
Granter University of Split Faculty of economics Split Split
Defense date and country 2023-09-21, Croatia
Scientific / art field, discipline and subdiscipline SOCIAL SCIENCES Economics Marketing
Abstract Svrha ovog diplomskog rada je utvrditi kako apeli na strah utječu na ponašanje potrošača. U radu su analizirani oglasi podijeljeni na emocionalne i racionalne te s visokim i niskim razinama apela na strah. Isti apeli su se promatrali u tri kategorije: sigurnost u prometu, pušenje te ekološki (ne)prihvatljivo ponašanje. Istraživanje se provelo korištenjem metode fokus grupe i podsjetnika, odnosno obrazaca s pitanjima za svaku od navedenih tema. Ispitivanje je bilo podijeljeno u tri faze. U prvoj fazi cilj je bio saznati općenite stavove i iskustva sudionika fokus grupe o predmetu istraživanja. Iduća faza odnosila se na njihovu dosadašnju upoznatost i kontakt s medijima o danoj tematici. Cilj je bio saznati kakve stavove ispitanici imaju o oglasima te utjecaj istih na njihovo ponašanje. U posljednjoj fazi sudionicima fokus grupe prikazane su fotografije, točnije oglasi te se od njih tražilo da ih komentiraju, usporede te se izjasne za koje smatraju da bi imali jači utjecaj na njihovo ponašanje. Ispitanici su se trebali izjasniti preferiraju li više emocionalne ili racionalne oglase te oglase s više ili manje izraženim apelom na strah. Također se razmatrao i usporedio utjecaj apela na strah na muški i ženski spol te uključenost potrošača i razina korištenog apela na strah. Rezultati su pokazali da ispitanici preferiraju emocionalne oglase s apelom na strah za koje su se izjasnili da im bolje predočuju sliku problema, postaju svjesniji stvarnosti te se isti rezultat dobio i za apele na strah više razina naspram onih niže razine. Također, odbačena je pretpostavka da veća uključenost potrošača zahtijeva korištenje manjeg stupnja apela na strah. Nadalje, rezultati su pokazali da su osobe koje ne koriste proizvod osjetljivije na apele na strah te su isti zbog toga učinkovitiji. Naposljetku, iako su pojedini odgovori pokazali da apeli na strah imaju veći utjecaj na promjenu ponašanja kod ženske populacije naspram muške, ne može se donijeti konačan zaključak da navedeni apeli zaista imaju jači utjecaj na žensku populaciju u odnosu na mušku populaciju.
Abstract (english) The purpose of this thesis is to determine how fear appeals influence consumer behavior. The paper investigated ads divided into emotional and rational, with high and low levels of fear appeal. The same appeals were observed in three categories: traffic safety, smoking and environmentally (un)acceptable behavior. The research was conducted using the focus group method and reminders, i.e. forms with questions for each of the mentioned topics. The test was divided into three phases. In the first phase, the goal was to find out the general attitudes and experiences of the focus group participants about the subject of the research. The next phase was related to their previous familiarity and contact with the media on the given topic. The goal was to find out what attitudes respondents have about advertisements and their influence on their behavior. In the last phase, the participants of the focus group were shown photos, more precisely advertisements, and they were asked to comment on them, compare them and state which they think would have a stronger influence on their behavior. Respondents had to declare whether they prefer more emotional or rational ads and ads with a more or less pronounced fear appeal. The impact of fear appeals on male and female gender, as well as consumer involvement and the level of fear appeals used, were also considered and compared. The results showed that the respondents preferred emotional ads with fear appeals, which they said gave them a better picture of the problem, made them more aware of reality, and the same result was obtained for fear appeals of higher levels compared to those of lower levels. Also, the assumption that greater consumer involvement requires the use of a lower degree of fear appeals is rejected. Furthermore, the results showed that people who do not use the product are more sensitive to fear appeals and are therefore more effective. Finally, although some responses showed that fear appeals have a greater impact on changing behavior in the female population compared to the male population, a final conclusion cannot be made that the mentioned appeals really have a stronger impact on the female population compared to the male population.
Keywords
apel na strah
razina straha
ponašanje potrošača
Keywords (english)
fear appeals
level of fear
consumer behavior
Language croatian
URN:NBN urn:nbn:hr:124:674513
Study programme Title: Business Studies Study programme type: university Study level: graduate Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resource Text
File origin Born digital
Access conditions Access restricted to students and staff of home institution
Terms of use
Created on 2023-09-22 11:25:45